In these Terms and Conditions the following words and expressions have the following meanings:
- The Seller means E&C Export Ltd t/a Automarket.
- The Customer means the person, organization or company purchasing goods from the Seller.
- The Goods means any vehicle, part or service sold by the seller.
Specification of the goods
- The seller will make sure the goods are of satisfactory quality, fit for its purpose, are as described and vehicles are roadworthy.
- All goods sold by the seller are confirmed to be free of any outstanding charges, finance agreements or bonds.
- As the seller sells used cars, the standard specification can sometimes differ from that shown in the listing on the seller’s website or on any other means of advertising used by the seller. Prices, offers, and details of goods are subject to change without notification.
- Prior to agreeing to purchase, the customer shall examine the goods to be purchased and makes sure that it is satisfied with the condition and the suitability of the goods for its requirements.
- The seller will not accept as an excuse for return or repair the faults or damages of the goods that were noted during the inspection.
The sales staff will be happy to assist the customer during the inspection and will make sure all questions are answered.
PERSONAL NUMBER PLATE
Where the goods have a personalised or cherished number plate, unless stated differently in the description, the customer shall not be entitled to assume that such number plate is available with the goods.
The customer, as a private consumer, or an authorised representative of the customer is strongly advised to view and inspect the goods in person and have a face-to-face meeting with the seller prior agreeing to purchase the goods.
If the customer chooses not to view the goods at seller’s premises prior to purchase, it will not be entitled to terms of return within these terms and conditions. All other terms remain unaffected.
PART EXCHANGE VEHICLES
The seller may accept a part exchange vehicle as part or full purchase price towards the goods to be purchased, only if the part exchange vehicle:
- Is in a roadworthy condition.
- Is cleared of any finance agreements, outstanding charges or bonds.
- Has up to date MOT.
- Belongs to the customer. V5C booklet is required
- Is not imported.
- Is delivered to the seller’s business place before collection of the goods the vehicle was exchanged for.
- The authorised mechanic of the seller will inspect the vehicle upon the arrival.
- The seller may contact the customer’s insurance company to check if there are no unsettled claims against the part exchange vehicle.
- If the customer fails to satisfy any of the above conditions, the seller will not be obligated to accept the part exchange vehicle against the purchase price and the customer will be required to pay the full purchase price before collection of the goods.
- If the part exchange vehicle meets the above conditions, but is not in the condition described by the customer and should issues be identified affecting the original valuation, the seller reserves the right to offer the customer an amended price for the part exchange.
- The customer must make sure that all personal data is deleted from the system of the vehicle (if applies) and all personal belongings are removed from the vehicle before it is handed over to the seller for part exchange. The seller will check the vehicle prior to further sale but shall not be responsible for any loss or personal data being used by other customers.
The £100.00 deposit is required with any agreement to the purchase. The deposit will be reduced from the total purchase price.
The customer is required to pay the total purchase price for the goods to be purchased within 14 days from the day deposit was placed. If the customer fails to do so, unless different agreement terms are in place, the seller reserves the right to cancel the agreement without notification and sell the goods to another customer. In such event or if the customer wishes to cancel the purchase, the deposit will not be refunded and will go to recover damages for all resulting loss and costs.
All agreements must be in writing and signed by both seller and customer.
The vehicle shall remain the property of the Seller and shall not be permitted to collect and take away until the total purchase price and any additional charges, if any arisen during the purchase, has been paid and cleared in full.
The following means of payment are acceptable:
- No Bankers Drafts or Building Society Cheques are accepted
- Due to money laundering regulations, if the total purchase price or any part of the price for the goods is to be paid by cash, the maximum amount of a cash payment that is permissible is £9,000.00. Such payment or part payment can be made on the day the goods are collected.
COMPLETION OF SALE
- The seller will be responsible for completing the V5C application or, if V5C is not available due to being destroyed or lost, V62 form to transfer the registration of the Vehicle to the customer.
- The customer acknowledges that it will own the goods and it will become responsible for looking after them once the seller has received payment in full.
- If the customer has selected a finance option to purchase the goods, then the ownership of the goods is subject to the terms of the agreement between the customer and the chosen finance provider.
- Unless otherwise agreed in writing, the customer must collect goods from the seller’s premises within 7 days after total purchase price is paid.
The seller reserves the right to make a reasonable daily charge for the storage of the vehicle or vehicles if not collected within 7 days from the day the total purchase price is paid.
Authority to Drive
The customer may be requested to provide an up to date valid driving licence before testing the vehicle to be purchased on the road. If it fails to do so, one of our sales staff will drive the vehicle with the customer on the passenger’s seat.
In event of part exchange, the seller or an inspector authorised by the seller shall be entitled to drive the part exchange vehicle supplied by the customer on the road or elsewhere as it shall deem necessary.
A 3 months standard used car warranty is available on all vehicles purchased at a full asking price. If the different purchase price is agreed and vehicle is not covered by a manufacturer’s warranty at the time of the sale, warranty is available to be purchased upon a request for an additional price.
If the customer identifies any faults affecting proper work of the goods, it must notify the seller within 14 days or before a 1000 miles were reached from the day the goods were collected. The seller takes responsibility to fix the fault or, if that is not possible, refund full purchase price to the customer. The seller has the right to refuse to accept the goods from the customer if:
- The fault is caused by the customer’s incompetent use of the goods or has been caused by mechanical or brutal force used by the customer.
- The fault was noted prior the purchase of the goods.
- The goods are not in conditions and appearance they were collected from seller’s premises.
- Terms of deposit still applies to the returned item.
E&C Export Ltd t/a Automarket is committed to provide a high-quality legal service to all customers. When something goes wrong, the customer is asked to speak to the staff of the company. If complaint cannot be solved, the following is required:
- All complaints relating to the company, staff of the company or services, must be brought to the attention of a director or an authorised person of the company in writing. Letters can be sent to 801A London Road, West Thurrock, Essex, RM20 3LH or e-mailed to firstname.lastname@example.org.
- The director or the authorised person on behalf of the company will send to the customer a letter/e-mail acknowledging receipt of its complaint within three working days of receiving it, enclosing a copy of this procedure.
- The director or the authorised person on behalf of the Company will carry out an investigation of the complaint.
- If the complaint cannot be solved within seven days from the day the complainant contacted the company, it will be contacted in writing explaining the reasons for the time extension.
- The investigation may involve passing complaint to the customer care partner, who will review the matter and speak to the member of staff who acted for the customer or provided service relating the complaint.
- Once the investigation has been completed, a letter/e-mail will be sent to the complainant explaining the details of the investigation including factual details of the findings. The letter/e-mail will summarise the company’s position regarding the outcome of the investigation.
- If the customer will not contact the company with the feedback following the outcome of the letter/e-mail within one calendar month, the company will assume that the matter has been fully resolved.
- All records of the complaint will be stored electronically and/or on hard copy in a secure folder.
- Where the customer’s complaint cannot be resolved, once the customer has exhausted the internal process of the company, the customer may refer the complaint to the ADR.